How do I contact Customer Service?
To contact our Customer Service Department, please email email@example.com or call our support line at 1-844-950-1360. Our call center is available 7 days a week, from 9am - 8pm ET.
What are the GOGO Skincare™ product ingredients?
PURIFIED WATER, BUTYLENE GLYCOL, BACILLUS/FOLIC ACID FERMENT FILTRATE EXTRACT, 1.2 HEXANEDIOL, SODIUM HYALURONATE, HYDROXYPROPYL STARCH PHOSPHATE, GLYCERIN, CAPRYLIC/CAPRIC TRIGLYCERIDE, HYDROLYZED YEAST EXTRACT, CETYL HYDROXYTHYLCELLULOSE, POLYGLUCURONIC ACID, LECITHIN, BUTYROSPERMUM PARKII BUTTER, PHENOXYETHANOL
PURIFIED WATER, PROPYLENE GLYCOL, HYDROXYPROPYL STARCH PHOSPHATE, GLYCERYL CITRATE LACTATE/LINOLEATE/OLEATE, BACILLUS FERMENT, CAPRYLIC/CAPRIC TRIGLYCERIDE, GLYCERIN, TERMINALIA FERDINANDIANA FRUIT EXTRACT, PHENOXETHANOL, EDTA
PURIFIED WATER, HYDROXYPROPYL STARCH PHOSPHATE, BUTYROSPERMUM PARKII BUTTER, GLYCERYL CITRATE/LACTATE/LINOLEATE/OLEATE, GLYCERIN, CETYL ALCOHOL, CAPRYLIC/CAPRIC TRIGLYCERIDE, LEONTOPODIUM ALPINUM CALLUS CULTURE EXTRACT, XANTHAM GUM, HYDROLYZED YEAST EXTRACT, CETYL HYDROXYETHYL-CELLULOSE, POLYGLUCURONIC ACID, LECITHIN, PHENOXYTHANOL
How quickly can I expect a response when sending an email inquiry?
Please allow 24 hours for our Customer Service Department to respond to your inquiry. Your inquiry will be processed in the order it was received. You may also contact Customer Service by phone by calling 844-950-1360.
What are the telephone Customer Service hours?
Telephone Customer Service Hours: Our call center is open: 8am - 9pm ET, 7 days a week. The phone number to reach us at is 1-844-950-1360.
What if I am having trouble ordering from your online store?
If you run into any issues while ordering online, please call us at 1-844-950-1360.
How long will offers be available?
Some of our special offers are only valid for a limited time.
How do I know if an item is available?
Stock availability is updated regularly. If an item is unavailable you will be notified.
What payment methods do you accept?
We accept the following forms of payment:
- American Express
- Shopify Payments
What if I want to return the product?
To return products for a refund (less S&H) you must first contact customer service at 844-950-1360. Refunds are only allowed on returned products that are unused and unopened. No exceptions. You must return your product within 30 calendar days of receipt of your product (we will not accept returns for refund if you do not return within 30 calendar days of receipt of your product). Please Note: We will not process, accept, or exchange product marked "Return to Sender" - Returned Products must be sent to the following address:
What is the return product return address?
P.O. BOX 1359
CARDIFF, CA. 92007
Do you send order confirmations?
Yes, we automatically send you an email confirmation of your order. If you have not received your confirmation, please double check the spam folder.
Once I place my order, can I change my delivery address?
If you made an error entering your shipping address or need to make a change, please contact us by calling our customer service at 1-844-950-1360 as soon as possible. We will make every effort to ensure the correct delivery of your order.
Why is my order delayed?
One of the most common reasons for an order being delayed is an incorrect shipping address. To confirm the information we have on file is accurate please contact our customer service at 844-950-1360.
***With the ongoing coronavirus pandemic, orders may be delayed due to increased sanitation and safety precautions. We appreciate your patience during this unusual time.
The product I want is out of stock, will it be available again?
We always suggest subscribing to our emails to ensure you are getting first access to our exciting news, special offers, promotions, and new products.
We can not promise when our product will be back in stock.
Is my information secure?
What if I didn't find my question here?
If you have a question that's not answered in our FAQ's, we want to hear it. Feel free to send any questions to firstname.lastname@example.org or contact our customer support at 1-844-950-1360.